Becca Smith, President and CEO

During my many years teaching music, I often referred to the work of Canadian composer R. Murray Shafer and his book The Thinking Ear.   The metaphorical concept of "ear clearing" encapsulates the idea of removing barriers and actively engaging in the process of hearing and comprehending the messages others convey.  Although he was referring to sound and music, the concepts are also effective in normal conversation.

As we converse, it's essential to clear our mental and emotional "ears" to truly absorb what is being communicated. This involves being present in the moment, setting aside preconceived notions, and opening ourselves to the perspectives of others. Just as we clear physical obstructions for better hearing, mental and emotional clarity allows us to grasp the nuances and depth of someone's words.

Active listening is a fundamental aspect of ear clearing. Instead of formulating responses while the other person speaks, we focus on their words, tone, and body language. This attentive presence not only demonstrates respect but also ensures a more accurate interpretation of the intended message.

Additionally, empathy is a powerful tool for ear clearing. By putting ourselves in the shoes of the speaker, we gain insight into their emotions and motivations. Empathy fosters a deeper connection, fostering an environment where individuals feel heard and understood.

Furthermore, effective communication involves asking clarifying questions. This not only demonstrates genuine interest but also helps resolve any potential misunderstandings. When we seek clarification, we show a commitment to understanding and valuing the speaker's perspective.

In the realm of ear clearing, recognizing and managing personal biases is crucial. Prejudices can act as filters that distort our interpretation of information. Acknowledging and addressing these biases allows for a more accurate and open-minded reception of diverse viewpoints.

As we interview candidates or work with colleagues and clients, "ear clearing" in conversations involves actively listening, practicing empathy, asking clarifying questions, and acknowledging and addressing personal biases. By fostering a culture of attentive and respectful communication, we can bridge gaps, build stronger connections, and truly understand one another.